# Neuro — Full Reference (llms-full.txt)

> Neuro is a commerce connectivity and order orchestration platform that connects sales channels, marketplaces, ERPs, WMSs and 3PLs into one operational layer. It keeps product data and inventory in sync across every connected channel, routes orders to the right fulfilment partner, and standardises order, stock and product data into one format. Built in the UK by The Despatch Company, Neuro is a sister product to Voila (carrier connectivity) and Helm (warehouse management).

This is the expanded version of the Neuro llms.txt. It inlines the substantive content of the key pages so an AI assistant can answer questions about Neuro without following links. Source: heyneuro.io.

---

## Overview

- **What it does:** Connects eCommerce stores, marketplaces, ERPs, WMSs and 3PLs into one commerce connectivity layer — syncing stock and product data in near-real time, routing orders to the right fulfilment partner, and standardising order/stock/product data into a single consistent format regardless of source.
- **Who it serves:** Retailers, 3PL/fulfilment providers, agencies and consultants managing integrations for multiple clients, SaaS platforms embedding channel connectivity into their own product, and couriers/logistics providers onboarding merchants onto their network.
- **Key use cases:** Replacing iPaaS/middleware and custom integration builds with one managed connectivity layer; giving 3PLs and agencies fast, self-service client onboarding without custom development; embedding native-feeling channel integrations into a SaaS product; giving couriers instant, white-labelled merchant connectivity.
- **How it's different:** One unified data format for orders, stock and products across every channel; hosted, embeddable connection pages that need no frontend build; an AI layer for natural-language rule building, smart stock-filter suggestions and reporting; built-in queues, retries and alerting on every API call to a channel.
- **Connectivity model:** Neuro is one of three products from The Despatch Company. Neuro = sales-channel/marketplace connectivity. Voila = carrier/courier connectivity. Helm = warehouse management system. All three are sister products from the same company.

---

## About Neuro

Positioned as "Commerce Connectivity & Order Orchestration" — Neuro keeps product data and inventory in sync across channels, optimises order routing, and provides accurate fulfilment updates for connected commerce.

- **Parent company:** The Despatch Company Ltd (UK). Company Number 09615192, ICO Registration A8116774, VAT Number 214577410. Registered address: Unit 76, Kelleythorpe Industrial Estate, Kelleythorpe, Driffield, YO25 9FQ. Telephone: +44 1377 455180.
- **Sister brands:** Neuro (sales-channel connectivity), Voila (carrier/shipping connectivity), Helm (warehouse management).

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## Product & Features

### Stock & Inventory
- **Smart Stock Sync / Smart Stock Control:** a responsive stock management layer keeps every connected channel aligned in near-real time — updates push out within minutes, reducing the risk of overselling. Neuro acts proactively rather than waiting for instructions from connected systems.
- **Unified Product Intelligence:** product data from every connected channel is pulled into one consistent view, with SKU linking, kitting and stock verification handled automatically.

### Orders & Fulfilment
- **Intelligent Order Flow / Intelligent Order Routing:** routes every order to the right fulfilment partner based on stock, location, SLA, cost or any custom rule, adaptable in minutes rather than months.
- **Adaptive Fulfilment Sync:** accurate, automated fulfilment updates across connected commerce.
- **Automation / Rule Engine:** a comprehensive rule engine and dynamic workflow automation let a business tailor every facet of its order process, setting precise triggers and conditions to eliminate manual tasks as it scales.

### Product Data & Kitting
- **Simplified SKU Mapping:** built-in SKU mapping automatically connects products across platforms — no manual matching, no mismatched-SKU errors.
- **Streamlined Kitting / Native Kitting:** bridges the gap between ERP/WMS systems and kit management. Correct item SKUs are sent automatically, and stock for kits/bundles is split, tracked and updated at the component level with no custom coding required.
- **Comprehensive Sub-Account Support:** manage multiple accounts under one umbrella — useful for businesses running several brands or clients from one instance.

### Accounting & Reporting
- **Seamless Accounting Integration:** connects to Sage, QuickBooks and Xero, syncing orders and financial data automatically, even with legacy systems.
- **Insightful Dashboards & Reporting:** real-time, customisable visualisations for tracking usage, pinpointing errors and informing decisions.
- **AI-Powered Reporting:** generate reports directly from the platform's AI layer.
- **AI Suggested Filters:** AI analyses sales velocity and days of stock remaining to recommend the most efficient filters, with inventory monitored across warehouses from a single dashboard.
- **Rule Builder with Natural Language:** write routing logic in plain English — e.g. "If the order is from the UK and contains product X, use the London warehouse" — and Neuro's AI converts it into a structured automation rule.

### Developer Tools
*(https://heyneuro.io/fordevelopers/)*

"A Smarter Way to Build eCommerce Connections" — built for developers who want less complexity and more control, abstracting away the mess of managing multiple marketplace accounts and partner integrations.

- **Unified Data Format:** standardises all order, stock and product data into one consistent JSON format — integrate once, connect to any channel.
- **One Format for Every Channel:** unified data structures for orders, stock and products, with no custom handling required per platform.
- **No More Platform Headaches:** Neuro manages partner relationships, credentials and API changes, so integrations stay current without engineering effort.
- **Hosted Pages:** fully embedded channel functionality added in minutes via hosted UIs, with zero frontend build required.
- **Comms & Queuing:** all API calls to channels are managed by Neuro with built-in queues, retries and alerting — no polling, no race conditions, no third-party dependencies to maintain.
- **Full request logging** for troubleshooting and confidence when integrating and scaling.
- Developer documentation: https://documentation.heyneuro.io/

---

## Who Neuro Helps

### 3PL Providers
*(https://heyneuro.io/who-we-help/3pl-providers/)*

"Fast, Frictionless Client Integrations" — connects a 3PL's client systems (ERPs, WMS, sales channels) without custom builds or ongoing maintenance.

- **Client Channel Connectivity:** gives clients instant, self-service access to marketplace and eCommerce channels — when a new client signs up, they connect their Shopify, Amazon or other channel and orders flow into the 3PL's WMS within hours.
- **Multi-Client WMS Integration:** normalises inbound data from many clients into one WMS format without needing hundreds of custom integrations; includes custom field mapping per client and automatic error handling/retry logic.
- **How it works:** Connect Your Channels → Data Flows to Your WMS (standardised format regardless of source) → Scale Without Limits (no engineering overhead).
- **Evri:** "Neuro powers Evri's fulfilment network providing over 150 marketplace and eCommerce channel connections as well as connectivity to key ERP/WMS solutions."
- **JD.com:** "JD.com uses Neuro to access the UK and EU markets using Neuro's local expertise to leverage seamless connectivity."
- **Nutrition Geeks:** "Neuro powers Nutrition Geeks' Amazon MCF, working seamlessly with their main WMS to process Amazon orders automatically, saving 20+ hours of manual work per week."

### Agencies & Consultants
*(https://heyneuro.io/who-we-help/agencies-consultants/)*

"Scale Client Operations Smarter" — delivers integrations across clients without heavy dev overhead.

- **Client eCommerce Integrations:** connect a client's Shopify to their 3PL, sync inventory with Amazon, and route orders from eBay, delivered in days rather than months with no custom code and no ongoing maintenance.
- **Complex Fulfilment Orchestration:** multi-warehouse order routing with custom rules, automatic failover between fulfilment partners, and split-shipment handling across locations.
- **THG:** "THG uses Neuro to power inbound workflows from seller marketplace and eCommerce channels, removing the need to build and maintain relationships with multiple sales channels."
- **OpTech Consulting:** "OpTech Consulting use Neuro to power connectivity for their visionary JDA Dispatcher solution providing Blue Yonder with full ecommerce support."

### SaaS Providers
*(https://heyneuro.io/who-we-help/saas-providers/)*

"Power Your Platform's eCommerce Connectivity" — lets SaaS platforms offer native integrations without the engineering overhead.

- **Embedded Integrations:** a white-labelled integration experience that feels native to the host platform, with pre-built UI components and secure token-based auth flows.
- **Unified Commerce API:** normalises orders, inventory and fulfilment data across hundreds of platforms into a single format, with real-time webhooks for instant order updates.
- **Zero Maintenance Overhead:** handles automatic API version migrations, retry logic, rate-limit handling and proactive monitoring.

### Couriers
*(https://heyneuro.io/who-we-help/couriers/)*

"Streamline Shipper Onboarding" — connects couriers and 3PLs with merchants' sales channels instantly, accelerating time-to-revenue.

- **Instant Merchant Connectivity:** connects merchant channels to the courier's network through a single platform, with configurable order-routing rules per merchant and real-time stock sync.
- **Automated Tracking Updates:** pushes tracking numbers and status updates automatically, supports multi-carrier tracking formats, and triggers automated delivery confirmations.
- **Scalable Infrastructure:** built to handle peak-season and high-volume periods without dropped orders.
- **Evri:** "Neuro powers Evri's fulfilment network providing over 150 marketplace and eCommerce channel connections as well as connectivity to key ERP/WMS solutions."
- **DHL:** "DHL use Neuro to power marketplace and eCommerce sales channels connectivity on their DHL Ship Platform, making it simple for customers to self-serve."

---

## Pricing & Plans
*(Source: Neuro internal pricing sheet)*

Three tiers — **Plugin**, **Business**, and **Ultimate** — priced by monthly order volume. All prices are £/month and exclude VAT.

**Volume-based pricing:**

| Orders/Month | Plugin | Business | Ultimate |
|---|---|---|---|
| 2,500 | £145 | £175 | £275 |
| 5,000 | £225 | £295 | £445 |
| 10,000 | £345 | £445 | £695 |
| 15,000 | £495 | £675 | £995 |
| 20,000 | £645 | £775 | £1,165 |
| 30,000 | POA | £975 | £1,465 |
| 40,000 | POA | £1,175 | £1,765 |
| 50,000 | POA | £1,295 | £1,965 |
| 65,000 | POA | £1,695 | £2,545 |
| 80,000 | POA | £1,875 | £2,795 |
| 100,000 | POA | £2,345 | £3,495 |
| 125,000 | POA | POA | POA |

Plugin moves to a custom quote (POA) above 20,000 orders/month; Business and Ultimate move to POA at 125,000 orders/month.

**Tier highlights:**
- **Plugin:** Unlimited Channel Connections, Channel Stock Sync, ERP & WMS Plugins, SKU Mapping.
- **Business:** everything in Plugin, plus REST API Access, Webhooks, Performance Dashboards, SKU Grouping.
- **Ultimate:** everything in Business, plus Unlimited Customer Accounts, Accounting Integrations, Branded Hosted Pages, Pre-emptive Stock Adjustments.

**Full feature comparison:**

| Feature | Plugin | Business | Ultimate |
|---|---|---|---|
| Maximum Orders | Unlimited | Unlimited | Unlimited |
| Maximum Products | Unlimited | Unlimited | Unlimited |
| Maximum Integrations | Unlimited | Unlimited | Unlimited |
| GDPR Compliant | Yes | Yes | Yes |
| Marketplace Integrations | Yes | Yes | Yes |
| Accounting Integrations | Yes | Yes | Yes |
| Automatically Download Orders from Sales Platforms | Yes | Yes | Yes |
| Automatically Download Orders from Marketplaces | Yes | Yes | Yes |
| Automatically Download Orders from ERP Solutions | Yes | Yes | Yes |
| Confirm Fulfilment on eCommerce Platforms | Yes | Yes | Yes |
| Confirm Fulfilment on Marketplaces | Yes | Yes | Yes |
| Confirm Fulfilment on ERP Solutions | Yes | Yes | Yes |
| Automatically Download Products from eCommerce Platforms | Yes | Yes | Yes |
| Automatically Download Products from Marketplaces | Yes | Yes | Yes |
| Automatically Download Products from ERP Solutions | Yes | Yes | Yes |
| Update Stock on eCommerce Platforms | Yes | Yes | Yes |
| Update Stock on Marketplaces | Yes | Yes | Yes |
| Update Stock on ERP Solutions | Yes | Yes | Yes |
| Smart Stock Control | Yes | Yes | Yes |
| SKU Mapping | Yes | Yes | Yes |
| Group/Kitting | No | Yes | Yes |
| Advanced Data Filtering | No | Yes | Yes |
| Sales Channel Grouping | No | Yes | Yes |
| Multiple Brand Support | No | Yes | Yes |
| Multiple Client Support | No | Yes | Yes |
| 3PL/Fulfilment Support | Yes | Yes | Yes |
| Channel & Customer Data Encryption | Yes | Yes | Yes |
| Unified API & Optional Webhook Support | No | Yes | Yes |
| User Access Controls | Yes | Yes | Yes |
| Automating Processes Using Rules | No | Yes | Yes |
| System Notifications | Yes | Yes | Yes |
| Custom Notifications | No | Yes | Yes |
| Dashboard | Yes | Yes | Yes |
| Custom Reports | No | Yes | Yes |
| Splitting Orders for 3PLs | No | Yes | Yes |
| White Label Solution | No | No | Yes |
| Integrate Into Your Own System | No | No | Yes |
| Hosted Integration Pages | No | No | Yes |
| Hosted Connection Pages | No | No | Yes |

**Overage charge:** exceeding the order limit on a plan incurs a fee equal to double the price per label on the customer's existing plan.

---

## Integrations
*(https://heyneuro.io/integrations/)*

Neuro connects to 500+ integrations in total, spanning sales channels, eCommerce platforms, WMS/ERP systems and accounting tools. 150+ of those are sales channels/marketplaces specifically; the remainder are eCommerce platform, WMS/ERP and accounting connectors. Each integration has its own detail page.

Named platforms include core eCommerce systems (Shopify, WooCommerce, Magento, Magento/Adobe Commerce, BigCommerce, Squarespace, PrestaShop, OpenCart, Wix Stores, EKM, Bluepark, Visualsoft, Interspire, Shopware, Shopline, ReCharge); major marketplaces (Amazon, Amazon Vendor Central, eBay, Etsy, TikTok Shop, OnBuy, Mirakl, Fruugo, Wayfair, ManoMano, Wowcher, Groupon, AliExpress, Not On The High Street, Wish, Cdiscount, Walmart, Temu, Tesco Marketplace, Back Market, ASOS, Bol.com); a long tail of retailer-specific and regional marketplaces (B&Q, Debenhams, Superdrug, Decathlon, H&M, H&M Home, Carrefour, Macy's, Bloomingdale's, J.Crew, MediaMarkt, Best Buy, Maisons du Monde, La Redoute, Leroy Merlin, Shop Apotheke, Douglas, Afound, Anthropologie, Nordstrom, Saks, Kohl's, Kroger, Urban Outfitters and others); B2B and industrial marketplaces (Airbus, Cencora, Coca-Cola HBC, Driven Brands, Eiffage, Parts Town, Sonepar, Toyota Material Handling, Würth); and ERP/WMS/accounting connectors (Xero, QuickBooks, Sage, Brightpearl, Linnworks, Orderwise, Virtualstock, ShipHero, Unleashed, Mintsoft, Veeqo, and Helm).

---

## Technology & Channel Partners
*(https://heyneuro.io/partners)*

"Scale Faster with Powerful Partners." Featured partners include:

- **Amazon** — channel integration connecting a merchant's Amazon marketplace with all sales channels for unified inventory, order and listing management.
- **Temu** — centralised channel management for Temu sales alongside every other connected channel.
- **Unsociable** — TikTok Shop experts helping brands succeed with a fully outsourced solution blending creativity, communication and process.
- **ShipBob** — a tech-enabled 3PL with 40+ fulfilment centres globally, fulfilling eCommerce orders for direct-to-consumer brands.
- **Aero Commerce** — an eCommerce platform built for the evolving needs of retailers.
- **Cogent2** — consultancy with 40 years of combined experience in multichannel, omnichannel and online retail operations.
- **Fulfil** — an ERP platform designed for 8- and 9-figure brands prioritising customer experience.
- **Shipmax** — decades of experience solving shipping, IT and warehousing issues for eCommerce sellers, brands, carriers, freight-forwarders and 3PLs across UK and global trading.
- **Quickfire Digital** — an eCommerce agency helping ambitious brands scale via Shopify and Shopify Plus development.
- **Katana** — a manufacturing ERP specialising in inventory management for manufacturing businesses.

---

## Customers & Case Studies
*(https://heyneuro.io/success-stories/)*

- **Evri** — "Neuro Powers Evri's Global Growth" — Evri streamlined its international fulfilment by reducing integration timelines and improving scalability, thanks to Neuro's pre-built connectors and dedicated support.
- **Huboo** — "Huboo's Secret to Faster Growth? Neuro." — "Neuro helps us offer seamless channel connectivity, attracting more customers to our fulfilment centre by supporting a wide range of platforms."
- **Fast Refund Co.** — "Neuro Connects the Dots for Fast Refund Co." — "Neuro makes it simple for customers to send their orders back, connecting multiple sales channels directly to our returns platform without the hassle of custom integrations."
- **OpTech / Blue Yonder** — "Optech Supercharges Blue Yonder with Neuro" — "By integrating Neuro into our ERP add-on, we can connect sales channels seamlessly and expand Blue Yonder's capabilities for e-commerce merchants."
- **Moov Parcel** — "How Moov Parcel Made Fulfilment Effortless" — "With Neuro's hosted page solution, our customers can seamlessly connect their sales channels and get their orders to us for fulfilment, all with no extra development."
- **ShipBob** — "Neuro Unlocks Speed and Scale for ShipBob" — "Neuro makes it easy for merchants to connect their channels. Orders just show up, and we fulfil them."
- **P.Louise** — "P.Louise Unifies Operations Across Sites with Neuro" — "Neuro has allowed us to integrate directly with TikTok first, streamline our workflows, and push orders to multiple warehouses with advanced fulfilment rules."
- **DHL** — "Neuro Streamlines SHIP Onboarding for DHL" — "Without Neuro, customers would need to import spreadsheets or key in orders manually. With Neuro, they just connect their channel and go."
- **JD.com** — "JD.com Accelerates UK Fulfilment with Neuro" — "We needed a partner that understood how to scale logistics in a new market - and fast. Neuro gave us a simple solution for every sales channel our clients used."

---

## Resources & Support
*(https://heyneuro.io/support/)*

- **Contact Sales:** pricing, licensing and purchasing guidance — https://heyneuro.io/contact/
- **Get a Personal Demo:** a walkthrough with a product specialist — https://account.heyneuro.io/register
- **Contact Support:** technical support portal — https://support.heyneuro.io/
- **Resources hub:** What's New (https://heyneuro.io/whatsnew), Documentation (https://documentation.heyneuro.io/), API Documentation (https://api.heyneuro.io/), Changelog Updates (https://portal.heyneuro.io/changelog). Video walkthroughs are in development.
- **Events & Webinars:** https://heyneuro.io/events-webinars — trade shows and webinars Neuro has attended or hosted (e.g. Retail Jam 2025, IRX InternetRetailing Expo 2025, Multimodal 2025, eCommerce Expo 2025, Focus on Fulfilment 2025).
- **Blog:** https://heyneuro.io/blog/ — articles on order operations, omnichannel strategy, 3PL/iPaaS comparisons, marketplace algorithm risk, and channel-expansion economics (Temu, TikTok, and beyond).

---

## Get Started

- **Try Neuro / create an account:** https://account.heyneuro.io/register
- **Log in:** https://account.heyneuro.io/
- **Talk to Sales:** https://heyneuro.io/contact/
- **Support:** https://heyneuro.io/support/

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## Key links

- Features — https://heyneuro.io/features/
- For Developers — https://heyneuro.io/fordevelopers/
- Order Management Software — https://heyneuro.io/order-management-software
- Pricing — https://heyneuro.io/pricing/
- Integrations — https://heyneuro.io/integrations/
- 3PL Providers — https://heyneuro.io/who-we-help/3pl-providers/
- Agencies & Consultants — https://heyneuro.io/who-we-help/agencies-consultants/
- SaaS Providers — https://heyneuro.io/who-we-help/saas-providers/
- Couriers — https://heyneuro.io/who-we-help/couriers/
- Success Stories — https://heyneuro.io/success-stories/
- Partners — https://heyneuro.io/partners
- Amazon Partner — https://heyneuro.io/amazon-partner/
- Temu Partner — https://heyneuro.io/temu-partner/
- Blog — https://heyneuro.io/blog/
- Events & Webinars — https://heyneuro.io/events-webinars
- What's New — https://heyneuro.io/whatsnew
- Support — https://heyneuro.io/support/
- Contact Sales — https://heyneuro.io/contact/
- API Documentation — https://api.heyneuro.io/
- Documentation — https://documentation.heyneuro.io/
- Create an Account — https://account.heyneuro.io/register
- Log In — https://account.heyneuro.io/
- Legal — https://heyneuro.io/legal/
- Cookie Policy — https://heyneuro.io/cookiepolicy/
- Sitemap — https://heyneuro.io/sitemap_en.xml